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20 November 2006 @ 10:47 pm
Today's entry - How People Are Stupid!  
You know you want to play the 'OMG YOU MORONS!!1!' game. I'll start with two choice examples from work today:

1) Client calls in because they can't manage to log in. I reset their password and tell them - and so does the screen, btw - to choose a password between 6-8 characters, a mixture of letters and numbers. It doesn't work, so I ask client for the password they just set. And what did said client set as their password? A 10-character-long password. Huh. Wonder why it doesn't work?

2) This guy calls and is like 'I stuck my card in your machine and it won't come out.'
My reaction: o_O ...what?
He tells me again, that he stuck his ID card into the machine to see if it would read it, and it won't come out. I tell him that we're a data company and ask if he's sure he called the right number. He tells me this is the number on the machine. I wrack my brain and tell him that the only machines we ever supported were survey machines for surveys done via scantron form - and we haven't supported those in years. I asked if that was the sort of machine he has. The line is silent for a moment, and then he says, 'Oh. I guess that's what this is. I suppose I'll have to dismantle the machine to get my ID card out.'

So to sum up, this was his thought process:
Let's see what this thing does! *shoves square peg in round hole*
Uh oh... *calls number on machine*


So those were MY winners for today - now tell me yours! Share your pain!
I feel: dorkyboggling
Becca: Cookie Catspiritedrinoa on November 21st, 2006 06:48 am (UTC)
Me-Well since the answer is no and that's not what you want to hear then I guess not.

Man, I wish I could say that to my customers and not get in trouble for it. XD

I have gotten to hang up on a few abusive ones, though.
Vicki: Catherine - CSIhermorrine on November 21st, 2006 06:56 am (UTC)
I sent a questionably-borderline-rude email to a client the other day, with my boss' blessing. The client was rude to another rep - and the rep had given the idiot the correct answer! This particular client is a repeat offender and is being dealt with, but I'd had enough - I don't let the clients abuse the younger reps, and luckily my boss agrees. There's no call for that crap.
(Deleted comment)
Becca: WTF?!spiritedrinoa on November 21st, 2006 03:54 pm (UTC)
over the phone it's much worse because people feel they can treat you less than human because they're not in your face

Oh, believe me, I know. I do back office admin work for a bank, and all the escalated complaints get sent to my boss, meaning that I'm the one that has to deal with them. >_