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20 November 2006 @ 10:47 pm
Today's entry - How People Are Stupid!  
You know you want to play the 'OMG YOU MORONS!!1!' game. I'll start with two choice examples from work today:

1) Client calls in because they can't manage to log in. I reset their password and tell them - and so does the screen, btw - to choose a password between 6-8 characters, a mixture of letters and numbers. It doesn't work, so I ask client for the password they just set. And what did said client set as their password? A 10-character-long password. Huh. Wonder why it doesn't work?

2) This guy calls and is like 'I stuck my card in your machine and it won't come out.'
My reaction: o_O ...what?
He tells me again, that he stuck his ID card into the machine to see if it would read it, and it won't come out. I tell him that we're a data company and ask if he's sure he called the right number. He tells me this is the number on the machine. I wrack my brain and tell him that the only machines we ever supported were survey machines for surveys done via scantron form - and we haven't supported those in years. I asked if that was the sort of machine he has. The line is silent for a moment, and then he says, 'Oh. I guess that's what this is. I suppose I'll have to dismantle the machine to get my ID card out.'

So to sum up, this was his thought process:
Let's see what this thing does! *shoves square peg in round hole*
Uh oh... *calls number on machine*


So those were MY winners for today - now tell me yours! Share your pain!
I feel: dorkyboggling
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Vicki: Drake hair OMGhermorrine on November 21st, 2006 06:34 am (UTC)
o_O I don't currently have a dog, but I have had them in the past and I ADORE dogs, seriously. But that? Is CRAZY.

Oh, and I'm trying not to be one of those annoying customers of your particular airline, btw. LOL I keep calling about trying to get a new flight, but I have to say, the guy I spoke to tonight was really nice. And in my defense, they DO keep telling me to call back and check on any openings... LOL Let me know if they put my name on 'Most Hated Customer' list. ;)
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Vicki: Drake it's gonna be SPECIALhermorrine on November 21st, 2006 06:53 am (UTC)
Heh, well so far I've talked to like 4 different reps and only one made me feel like an idiot, so I suppose that's good. ;) Maybe it's the fact that I'm a member? I have no idea. LOL Now if they could just get me on the flight I want...

Seriously. And what hotel charges for late cancellation anymore unless it's the day before or something?? He sounds like a complete and utter wackjob.
Becca: Cookie Catspiritedrinoa on November 21st, 2006 06:48 am (UTC)
Me-Well since the answer is no and that's not what you want to hear then I guess not.

Man, I wish I could say that to my customers and not get in trouble for it. XD

I have gotten to hang up on a few abusive ones, though.
Vicki: Catherine - CSIhermorrine on November 21st, 2006 06:56 am (UTC)
I sent a questionably-borderline-rude email to a client the other day, with my boss' blessing. The client was rude to another rep - and the rep had given the idiot the correct answer! This particular client is a repeat offender and is being dealt with, but I'd had enough - I don't let the clients abuse the younger reps, and luckily my boss agrees. There's no call for that crap.
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Becca: WTF?!spiritedrinoa on November 21st, 2006 03:54 pm (UTC)
over the phone it's much worse because people feel they can treat you less than human because they're not in your face

Oh, believe me, I know. I do back office admin work for a bank, and all the escalated complaints get sent to my boss, meaning that I'm the one that has to deal with them. >_