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20 November 2006 @ 10:47 pm
Today's entry - How People Are Stupid!  
You know you want to play the 'OMG YOU MORONS!!1!' game. I'll start with two choice examples from work today:

1) Client calls in because they can't manage to log in. I reset their password and tell them - and so does the screen, btw - to choose a password between 6-8 characters, a mixture of letters and numbers. It doesn't work, so I ask client for the password they just set. And what did said client set as their password? A 10-character-long password. Huh. Wonder why it doesn't work?

2) This guy calls and is like 'I stuck my card in your machine and it won't come out.'
My reaction: o_O ...what?
He tells me again, that he stuck his ID card into the machine to see if it would read it, and it won't come out. I tell him that we're a data company and ask if he's sure he called the right number. He tells me this is the number on the machine. I wrack my brain and tell him that the only machines we ever supported were survey machines for surveys done via scantron form - and we haven't supported those in years. I asked if that was the sort of machine he has. The line is silent for a moment, and then he says, 'Oh. I guess that's what this is. I suppose I'll have to dismantle the machine to get my ID card out.'

So to sum up, this was his thought process:
Let's see what this thing does! *shoves square peg in round hole*
Uh oh... *calls number on machine*


So those were MY winners for today - now tell me yours! Share your pain!
I feel: dorkyboggling
Becca: LOL!spiritedrinoa on November 21st, 2006 04:55 am (UTC)

Well, I know of one where someone was shouting into the headphone jack at an ATM, thinking that it was voice activated. He kept telling it to please give him his money.

Sadly I didn't get to experience that one first hand, though I don't know that I'd be able to have without dying of laughter.
Vicki: LOLhermorrine on November 21st, 2006 06:07 am (UTC)
Okay, that IS good. I often wonder if bank employees get most of their amusement watching the tapes from the cameras of ATM machines...
Becca: LOL!spiritedrinoa on November 21st, 2006 06:44 am (UTC)
Actually, only back office can pull and watch most of those, though I'm sure they can be amusing sometimes. Hell, I'm sure I look like a total tard when I pull up too far away and have to hang out my door to do a transaction.

Believe me, they get their share of entertainment walking and calling in without having to pull tapes.
Vicki: Drake eeee singinghermorrine on November 21st, 2006 06:57 am (UTC)
If my bank ever watches me on the ATM tapes, they undoubtedly see me singing... LOL