1) Client calls in because they can't manage to log in. I reset their password and tell them - and so does the screen, btw - to choose a password between 6-8 characters, a mixture of letters and numbers. It doesn't work, so I ask client for the password they just set. And what did said client set as their password? A 10-character-long password. Huh. Wonder why it doesn't work?
*BOOT TO THE HEAD*
2) This guy calls and is like 'I stuck my card in your machine and it won't come out.'
My reaction: o_O ...what?
He tells me again, that he stuck his ID card into the machine to see if it would read it, and it won't come out. I tell him that we're a data company and ask if he's sure he called the right number. He tells me this is the number on the machine. I wrack my brain and tell him that the only machines we ever supported were survey machines for surveys done via scantron form - and we haven't supported those in years. I asked if that was the sort of machine he has. The line is silent for a moment, and then he says, 'Oh. I guess that's what this is. I suppose I'll have to dismantle the machine to get my ID card out.'
So to sum up, this was his thought process:
Let's see what this thing does! *shoves square peg in round hole*
Uh oh... *calls number on machine*
NO SOUP FOR HIM!
So those were MY winners for today - now tell me yours! Share your pain!