Vicki (hermorrine) wrote,
Vicki
hermorrine

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The saga of the British software tool - plus my ongoing vacation dilemma

My company has a number of different products, the majority of which I help to support for our clients. As any good company does, we continue to update/upgrade/enhance our software - we have programmers on staff, but we also sometimes will go with outside vendors so that we don't have to reinvent the wheel. I give you this bit of background, for those of you unfamiliar with working at a company such as mine.

So, that said, we had training for a rather significant change to one of our software suites, and it turns out we're using a vendor for this instead of doing it in-house. And the vendor is British, which, okay, a bit odd, but I don't know why they went with this vendor - perhaps it really IS the best on the market, despite coming from another continent.

But, my friends, it gets better. You knew it had to have, didn't you?

You see, this is software related to marketing, and unbeknownst to even my little Anglophile self, the words for various marketing terms are NOT the same in England and America. Not even close enough to guess. So we've got this software that has all these terms that our American-only clientele will be completely clueless on. Even better, none of us know what the heck these words mean, either! So my teammates are looking at me like I'm some sort of British-knowledge idiot savant and I'm all, uh. Need to know how to decipher British casual conversation, insults, sense of humor? I can usually do that. But industry-specific language when a) I've never had a reason to learn such things, and b) I don't even KNOW anyone who works in marketing in England?! Sorry, no.

Even more amusing, they don't want the name of the British software company used - BUT THE NAME IS ALL OVER THE SOFTWARE. It's a DOWNLOAD (which, when the majority of our products are web-based, seems a bit back-arsewards to me, but again - not my decision), and so the name is all over it.

And finally, we originally were only supposed to have one hour of training on this, and they've now decided that it's so complicated a tool that we'll need an entire DAY at some point. I suggested they pay for part of my trip to London - I'll get trained by the actual company and they can explain, once again, how this one language divides us. To no one's surprise, my company doesn't think this is viable. Pffft to them.

But yes, I still don't know WHERE I'm going or WHEN or ARGH ANYTHING. And now I have (more) reason to want to go to Atlanta in like 3 weeks 2 WEEKS OMG and I've lost my mind. LOL Oh yes, I have. dezzikitty, will you even be around? anamchara, how about you? How close are either of you to the Mall at Stonecrest in Lithonia?

If nothing else, I can honestly say that when I'm into something, I don't do it halfway. :P
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